Store Policies

Payment

JCS Designs accepts Paypal, Visa, MasterCard, American Express and Discover credit cards.

Shipping & Handling

We do not believe in gouging our customers on shipping! Shipping costs are calculated to cover packaging, postage, delivery confirmation and payment processing fees. 

Please allow 1-2 days processing time. Orders are processed Monday through Friday. All packages are sent through USPS Delivery Service.

International Shipping 

JCS Designs is not responsible for any customs and duties or tariffs and will not reimburse these charges for any reason.

Returns and Exchanges

JCS Designs wants you to be 100% satisfied with your purchase.  No refunds are available on personalized items. PERSONALIZED merchandise cannot be returned or exchanged because we can not reuse these products. Dated items cannot be returned or exchanged for any reason after the event date, regardless if they are defective or damaged, as JCS Designs cannot be responsible for the use of the merchandise. Items without personalization can be returned. Customers are responsible for paying return shipping & handling. Once we have received your return, we will refund you the purchase price of the items.

Any merchandise found to have a defect will be replaced with the same product unless a refund is requested. JCS Designs does require the defective merchandise to be returned, and a postage-paid envelope for the return will be included in your replacement shipment.  Our return policy for defective items is 30 days after they have been delivered.  You can read our full refund policy here.

Making Changes to Your Order

If you would like to make a change to or cancel an existing order, please contact us and we will do our best to accommodate your request.  If our personalization team has not completed personalizing your item(s) we can make changes to the personalization or cancel your order.  Once the personalization team has started the process of personalizing your item(s) we cannot make changes to or cancel your order. 

Mistakes Made With Personalization

We are human and every once in a while we make a mistake when personalizing an item.  If we make a mistake, we ask that you email us a picture of the mistake to us. We will compare the personalization to what you asked for in your order and if we made an error we will send you a new personalized item at no additional cost.  

Turn Around Time

While we usually meet the turnaround times stated on our website, due to forces that are sometimes out of our control (shipment providers not delivering on time, out of stock on a product, etc) we cannot guarantee that your package will arrive in the time frame stated on our website.  We will do our best to get your products to you in the time frames stated on our website, and we do so in the majority of our orders, but we cannot make any guarantees. The 3 to 5 business day turnaround time applies to orders in the continental United States.

Backorders

In the unfortunate case that we should be out of something in your order, we will contact you by email immediately to suggest an alternative or provide an estimated timeline for delivery.